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Complaint handling | A well-resolved complaint is the best customer binder

The value of your organization increases as complaint handling proceeds better.

Call us +31 (0)573-289015

What can you expect from your online course Complaints handling?

The art of listening, the art of suffering and of course that of
the solution orientation determine whether you give substance to complaints handling in the right way. You will be introduced to the most common pitfalls and the four structural steps to carefully resolve a complaint. You will also receive many recommendations to make your complaint handling even more successful by telephone and face-to-face.

The online course can be accessed 24/7 and you can complete each learning module with a partial certificate. You can create the course as often as you want.

Result of the online course

  • You recognize different customer behavior and you know how to deal with it.
  • You know how to manage your own tension and give your customers confidence again.
  • You make the complaint concrete and return it to the organization in the correct manner.
  • You ask the right questions, listen comprehensively, make the right notes and use a communication process focused on solutions.
Complaints handling online course

Extra options

Get informed about the great possibilities to offer the online course Complaints handling for the employees of your organization.

Do you want to use the online course for your employees?

You can of course make the online course available to all employees within your organization, but there is more that you can do:

  • You can supplement the online course with your own cases.
  • If desired, you can supplement the online course with practical moments.
  • In collaboration with the Mofundus training agency, you can organize practical days at your own location or at an external location. Do you want to offer the online course in your own look & feel environment and follow the results achieved by your employees “near-real-time”? Then that is certainly also possible.
  • The cost of the online course will be € 25,00 Exclusive of VAT

Information about blended learning course Complaints handling

The online course is made available by the Zivier Knowledge Center in collaboration with the Mofundus Training Office. For additional online coaching Complaints handling you can contact Mofundus or order via the Zivier webshop.

The training is given by experienced trainers from the Mofundus Training Agency. In addition to registering for the established online coaching moments, it is also possible to arrange customized times.

More information:
Email: support@zivier.nl or henriette.roodenburg@zivier.nl
Tel: 0573 289015

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