The value of your organization increases as complaint handling proceeds better.
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The art of listening, the art of suffering and of course that of
the solution orientation determine whether you give substance to complaints handling in the right way. You will be introduced to the most common pitfalls and the four structural steps to carefully resolve a complaint. You will also receive many recommendations to make your complaint handling even more successful by telephone and face-to-face.
The online course can be accessed 24/7 and you can complete each learning module with a partial certificate. You can create the course as often as you want.
Get informed about the great possibilities to offer the online course Complaints handling for the employees of your organization.
Do you want to use the online course for your employees?
You can of course make the online course available to all employees within your organization, but there is more that you can do:
The online course is made available by the Zivier Knowledge Center in collaboration with the Mofundus Training Office. For additional online coaching Complaints handling you can contact Mofundus or order via the Zivier webshop.
The training is given by experienced trainers from the Mofundus Training Agency. In addition to registering for the established online coaching moments, it is also possible to arrange customized times.